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Client Rights
- Information – To learn about the benefits and availability of family planning.
- Access – To obtain services regardless of sex, creed, colour, marital status, age, religious or political beliefs, ethnicity or disability.
- Choice – To decide freely on whether and how to control their fertility and which method to use.
- Safety – To be able to protect themselves from unwanted pregnancy, disease and from violence.
- Privacy – To have a private environment during counselling and services.
- Confidentiality – To be assured that any personal information will remain confidential.
- Dignity – To be treated with respect, empathy, courtesy, consideration and attentiveness.
- Comfort – To feel comfortable when obtaining services.
- Continuity – To receive sexual and reproductive health services and supplies for as long as needed.
- Opinion – To freely express views on the services provided.
Sexual and Reproductive
Right Charter
- The Right to Information and Education
- The Right to Freedom of Thought
- The Right to Liberty
- The Right to Freedom of Assembly and Political Participation
- The Right to Health Care and Health Protection
- The Right to Decide Whether or When to Have Children
- The Right to Life
- The Right to be Free from Torture and Ill Treatment
- The Right to Privacy
- The Right to Choose Whether or Not to Marry and to Found and Plan a Family
- The Right to Equality
Services Provided
Any breach of confidentiality will be regarded as gross misconduct. To be credible and to secure cost-efficiency, effectiveness, equity and excellence will be the underlying values guiding the service providers.
Service Providers will be responsible for ensuring that:
- The Mission Statements of MFPA and the IPPF, in terms of standards and practices, are adhered to
- Only services that are available at the Centre or under the auspices of the MFPA are offered
- Clients are made aware of the full variety of contraceptive options in order to help them make an informed choice
- Complex cases that are not catered for by the MFPA are referred to the public health hospitals or other medical facilities according to the preference of the patient
- They understand the nature of services available at the Clinic
- They continually identify their training needs and request through line management that these needs are met
- They maintain and develop their personal awareness of Information, Education, Counselling and Medical services that constitute the service delivery portfolio.
- They ensure the constant provision of a personalised service
- They promote the MFPA Clinic as a One Stop Shop
- They identify and suggest, through the appropriate management structure, improvements to service delivery in order to maintain and improve the high quality of service provision
- They put into practice skills and knowledge acquired and ensures that these skills are implemented in the best interests of the client and the Association.